First-Generation Managed Packaging Developer Guide

First-Generation Managed Packages
Why Switch to Second-Generation Managed Packaging?
Move to 2GP: Migrate Your Managed Packages with Ease
Register a Namespace for a First-Generation Managed Package
Create a First-Generation Managed Package Using a UI
Create a First-Generation Managed Package using Salesforce DX
Components Available in First-Generation Managed Packages
Behavior of Specific Metadata in First-Generation Managed Packages
Package and Test Your First-Generation Managed Package
Update Your First-Generation Managed Package
Publish Upgrades to First-Generation Managed Packages
Manage Licenses for Managed Packages
Get Started with the License Management App
Lead and License Records in the License Management App
Modify a License Record
Refresh Licenses for a Managed Package
Extending the License Management App
Move the License Management App to Another Salesforce Org
Troubleshoot the License Management App
Best Practices for the License Management App
Troubleshoot Subscriber Issues
Request Login Access from Subscribers
Log In to Subscriber Orgs
Debug Subscriber Orgs
Manage Features in First-Generation Managed Packages
AgentExchange App Analytics for First-Generation Managed Packages
Developing and Distributing Unmanaged Packages
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Troubleshoot Subscriber Issues

Use the Subscriber Support Console to access information about your subscribers. Subscribers can also grant you login access to troubleshoot issues directly within your app. After you’re granted access, you can log in to the subscriber’s org and view their configuration and data to troubleshoot and resolve issues.

To access the Subscriber Overview page, click the organization’s name from the Subscribers tab in the LMA.

This feature is available to eligible Salesforce partners. For more information on the Partner Program, including eligibility requirements, see www.salesforce.com/partners.

Note