Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Implement Quote Creation Functionality for Insurance Representatives
This user journey applies when a policyholder contacts an insurance company and an
insurance representative guides them through identifying coverage needs, configuring and pricing
a quote, and sharing it for review.
Assumption
It’s assumed that a valid quote ID is available to update the existing quote.
The insurance representative collects the policyholder's requirements and adds any other additional rules during the API call to create a quote.
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Create Quote—Create a quote either by:
- Making a POST request on the Insurance Quote Connect API, or
- Using the Create Insurance Quote invocable action.
This request returns a quote ID in the response. - (Optional)Invoke Underwriting Review—To invoke an underwriting review after the initial quote is created, make a POST request on the Insurance Invoke Underwriting Rule Connect API with the necessary inputs.
- Use the quote ID that’s generated during the quote creation process for further processing, such as policy issuance.