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Send Multi-Channel Notification Action

Send notifications through multiple channels, including in-app notifications and Slack, to specified recipients with customizable content.

This action is available in API version 60.0 and later.

Special Access Rules

The Send Multi-Channel Notification action is available in Enterprise and Unlimited Editions with Energy and Utilities Cloud. Sending notifications through Slack requires a configured Slack integration.

Supported REST HTTP Methods

URI: /services/data/v60.0/actions/standard/sendMultiChannelNotification
Formats: JSON, XML
HTTP Methods: POST
Authentication: Authorization: Bearer token

Inputs

Input	Details
recipientIds	Type string[] Description Required. IDs of the users who receive the notification.
recordId	Type string Description Required. ID of the record that provides context for the notification.
notificationType	Type string Description Required. Identifier for the notification type.
headerLabel	Type string Description Required. Header text shown in the notification.
bodyLabel	Type string Description Required. Body text shown in the notification.
targetPageReference	Type string Description Optional. Page reference to navigate to when the notification is selected.
targetPageReferenceLabel	Type string Description Optional. Label for the navigation link.
icon	Type string Description Optional. Icon name shown with the notification.
imagePath	Type string Description Optional. Path to an image shown with the notification.

Outputs

Output	Details
status	Type string Description Result of the notification send operation. Value is `SUCCESS` or `FAIL`.

Example

POST

This sample request is for the Send Multi-Channel Notification action.

1{
2  "inputs": [
3    {
4      "recipientIds": ["005xx000001SwZbAAK", "005xx000001SwZcAAK"],
5      "recordId": "0INxx0000004CmqAAE",
6      "notificationType": "ProgramApplicationApproved",
7      "headerLabel": "Application Approved!",
8      "bodyLabel": "Your solar rebate application has been approved.",
9      "targetPageReference": "IndividualApplication__c",
10      "icon": "standard:approval"
11    }
12  ]
13}

This sample response is for the Send Multi-Channel Notification action.

1[
2  {
3    "actionName": "sendMultiChannelNotification",
4    "errors": null,
5    "invocationId": null,
6    "isSuccess": true,
7    "outputValues": {
8      "status": "SUCCESS"
9    },
10    "sortOrder": -1,
11    "version": 1
12  }
13]

Energy and Utilities Cloud Developer Guide