Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
sendTextMessage() for LWC for Lightning Experience
Sends a new text message from the agent to an end user. This method works only in
Lightning console apps.
Arguments
| Name | Type | Description |
|---|---|---|
| recordId | String | The ID of the record for the Messaging session. |
| message | Object | The message object with the message to send to the customer. |
message
| Name | Type | Description |
|---|---|---|
| text | String | The message to the customer. For example: { text: "This is a sample message." } |
Response
Returns a Promise. Success resolves to true. The Promise is rejected if there's an error.