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lightning:omniChannelWorkDeclined

Indicates that an agent has declined a work assignment.

Response

Name	Type	Description
workItemId	string	The ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a workId when it’s assigned to an agent.
workId	string	The ID of a work assignment that’s routed to an agent.

Example

This example prints work details to the browser’s developer console when an Omni-Channel user declines a work assignment.

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2    <lightning:omniToolkitAPI aura:id="omniToolkit" />  
3    <aura:handler event="lightning:omniChannelWorkDeclined" action="{! c.onWorkDeclined }"/>
4</aura:component>

Controller code:

1({
2    onWorkDeclined : function(component, event, helper) {
3        console.log("Work declined.");
4        var workItemId = event.getParam('workItemId');
5        var workId = event.getParam('workId');
6        console.log(workItemId);
7        console.log(workId);
8    }, 
9})

Salesforce Console Developer Guide

lightning:omniChannelWorkDeclined

Response

Example