Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Working with Lightning Platform Canvas

To integrate the Salesforce Console with external applications that require authentication methods, such as signed requests or OAuth 2.0 protocols, Salesforce recommends you use Lightning Platform Canvas.

Lightning Platform Canvas and the Salesforce Console Integration Toolkit are similar—they’re a set of tools and JavaScript APIs that developers can use to add third-party systems to Salesforce. However, one of the benefits of Lightning Platform Canvas, is the ability to choose authentication methods. For more information, see the Lightning Platform Canvas Developer’s Guide.

For a canvas app to appear in a console, you must add it to the console as a custom console component.

Note

When developing a canvas app, and you want to include functionality from the Salesforce Console Integration Toolkit, do the following:

Include the console integration toolkit API in index.jsp.
If your console has an allowlist for domains, add the domain of your canvas app to the allowlist.
Call Sfdc.canvas.client.signedrequest() to store the signed request needed by the console integration toolkit API. For example, if the Lightning Platform Canvas method of authentication is a signed request, do the following:
1Sfdc.canvas.client.signedrequest('<%=signedRequest%>')
If the Lightning Platform Canvas method of authentication is OAuth, do the following in the callback function used to get the context as shown in “Getting Context in Your Canvas App” in the Lightning Platform Canvas Developer’s Guide:
1Sfdc.canvas.client.signedrequest(msg)

Consider the following when working with the Salesforce Console Integration Toolkit and canvas apps:

The console integration toolkit API script depends on the signed request and should be added after the call to Sfdc.canvas.client.signedrequest() has executed. We recommend that you load the scripts dynamically.

To retrieve the entity ID of the record that is associated with the canvas sidebar component, do the following:

1// Get signedRequest
2var signedRequest = Sfdc.canvas.client.signedrequest();
3var parsedRequest = JSON.parse(signedRequest);
4// get the entity Id that is associated with this canvas sidebar component.
5var entityId = parsedRequest.context.environment.parameters.entityId;

To retrieve the entityId for OAuth, do the following:
1var entityId = msg.payload.environment.parameters.entityId;
To see an example on how to retrieve msg.payload, see the Lightning Platform Canvas Developer’s Guide.

Salesforce Console Developer Guide

Working with Lightning Platform Canvas

See Also