Actions Developer Guide

Introducing Actions
Action Objects
Apex Actions
Assign Enablement Program
Apply Case Classification Recommendations
B2B and D2C Commerce Actions
Cancel Approval Submission Action
Change Order Summary Preview
Change Order Summary Submit
Commerce Checkout Flow Actions
Convert Base64 Speech to Text Action
Create Service Document Actions
Create Service Report Actions
Custom Notification Actions
Deploy Data Kit Components Action
Digital Wallet Actions
Email Alert Actions
Einstein Bots Actions
Exit Individuals from a Flow Action
Explore Conversation Actions
Extract Data from Document Action
Flow Actions
Generate Order Summary Action
Generate Work Orders Actions
Get Assessment Response Summary
Get Conversation Intelligence Action
Get Conversation Transcript Action
Get Data Graph Data By Lookup
Get Data Graph Metadata
Inbox Actions
Knowledge Actions
Lead Action
Live Message Notification Actions
Omni-Channel Action
Apply Payment Action
Payment Sale Action
Perform Survey Sentiment Analysis
PlatformAction
Post to Chatter Actions
Preview Cart to Exchange Order
Prompt Template Actions
Quick Actions
Reassign Approval Work Item Action
Recall Approval Submission Action
Refresh Metric Actions
Review Approval Work Item Action
Sales Engagement Actions
Salesforce Omnichannel Inventory Actions
Salesforce Order Management Actions
Send Conversation Messages Actions
Send Notification Actions
Session-Based Permission Set Actions
Simple Email Actions
Speech to Text Action
Submit Exchange Order
Submit for Approval Actions
Survey Invitation Actions
Text to Speech Action (Beta)
Work Plan and Work Step Actions
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Apply Case Classification Recommendations

Recommends values for fields on a given case record. Requires an active Einstein Case Classification model.

These actions are available in API version 55.0 and later.

Supported REST HTTP Methods

URI: Get a case SObject with recommended values for fields: /services/data/vXX.X/actions/standard/applyCaseClassificationRecommendations

Formats: JSON, XML

HTTP Methods: GET, HEAD, POST

Authentication: Authorization: Bearer token

Inputs

Input Type Description
caseId ID Required. The ID of a case.

Outputs

Output Type Description
caseSObject SObject A case SObject with recommendations applied.