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Service Order Detail

Represents an instance of a product on a service order.

Field names are prefixed with CHANNEL_ORDERS__ unless otherwise noted.

Note

When you submit an order with the Channel Order App API, include the following fields.

Fields

App

Name: Application__c
Type: string
Properties: Create, Filter, Group, Nillable, Sort
Description: Name of the app associated with the product.

Billing Frequency

Name: pc_Billing_Frequency__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: How often the customer is billed per year. This value must match your Salesforce contract, unless you’ve been granted override permissions.

Cancellation Terms (days)

Name: pc_Cancellation_Terms__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: Number of days the customer has to cancel the contract. This value must match your Salesforce contract, unless you’ve been granted override permissions.

Contract Auto Renew

Name: pc_Contract_Auto_Renew__c
Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Whether the contract automatically renews at the end of the term. Possible values are Yes and No. This value must match your Salesforce contract, unless you’ve been granted override permissions.

Contract Length

Name: pc_Contract_Length__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: Length of the contract in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.

Currency

Name: Currency__c
Type: string
Properties: Filter, Nillable, Sort
Description: The default contract currency from the contract terms associated with this order. Read-only.

Customer Price

Name: Customer_Price_Per_Month__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: Price per unit per month. This field is required for PNR products.

Fixed Price

Name: pc_Fixed_Price__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: Fixed price of the product at the time the order was created. This field must be explicitly set when using the API.

Partner Contract Term

Name: pc_Partner_Contract_Term__c
Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Lookup to the related contract terms record.

PNR %

Name: pc_PNR__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: Percent net revenue of the product at the time the order was created. This field must be explicitly set when using the API.

Pricing

Name: pc_Pricing_Type__c
Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Pricing model of the product. Possible values are Fixed and PNR. This field must be explicitly set when using the API.

Product

Name: Product_Name__c
Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Lookup to the related product catalog record.

Product ID

Name: pc_Product_ID__c
Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: ID of the product. This field must be explicitly set when using the API.

Renewal Terms (months)

Name: pc_Renewal_Terms__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: Renewal term in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.

Service Order

Name: Partner_Order__c
Type: reference
Properties: Create, Filter, Group, Sort
Description: Lookup to the related service order record.

SFDC Invoice Description

Name: Product_Line_Description__c
Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Contains additional invoice details for the product or order. This field is optional.

Total Quantity

Name: Quantity__c
Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: Number of product catalogs on the service order.