| DeploymentStatus |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort, Update
- Description
- The status of the application connection. For example, if the
DeploymentStatus is Active,
messages can be sent or received (if permitted) for that
application in the channel.
- Possible values are:
-
New—Admin selected the
Marketing or Service application in Unified Messaging
Setup.
-
Provisioning—Admin
clicked Connect on an application in
Unified Messaging Setup.
-
Active—Provisioning was
successful and the channel can be used to message with
customers via the connected application (Marketing or
Service).
-
Error—Provisioning or
deprovisioning wasn’t successful. The admin can try
connecting or disconnecting again.
-
Deprovisioning—Admin
clicked Disconnect on an application
in Unified Messaging Setup.
-
Disabled—Deprovisioning
was successful and the channel can no longer be used to
message with customers via the connect application (Marketing
or Service).
|
| DeploymentType |
- Type
- picklist
- Properties
- Create, Filter, Group, Restricted picklist, Sort
- Description
- Indicates whether the record is related to Service Cloud or
Marketing Cloud.
- Possible values are:
-
Conversation—Relating
to Service Cloud.
-
MessagingEngagement—Relating to Marketing Cloud.
-
MJ—Relating to
Marketing Cloud. J stands for Journey Builder.
|
| DisabledTime |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The time the MessagingChannelUsage record entered the Disabled
state after an admin clicked Disconnect on
an application in Unified Messaging Setup.
- When the record is disabled, all inbound and outbound messages
aren’t sent via the connected application. Any sessions with a
status other than Ended or Error are automatically ended within 48
hours unless the MessagingChannelUsage record is reenabled.
|
| ErrorReason |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- If an error occurs during connection or disconnection of a
MessagingChannelUsage record in Unified Messaging Setup, the
ErrorReason provides more information about what went wrong. For
example, if an associated Service Cloud application for a Unified
Messaging channel is missing a fallback queue or consent keywords,
the connection attempt will fail with an ErrorReason of ProvisioningError.
- Possible values are:
- DeprovisioningError
- InternalError
- InvalidSelection
- ProvisioningError
|
| MessagingChannelId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- The Unified Messaging channel that the MessagingChannelUsage
record is associated with.
- This field is a relationship field.
- Relationship Name
- MessagingChannel
- Relationship Type
- Lookup
- Refers To
- MessagingChannel
|
| RoutingOverride |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- Applicable only to MessagingChannelUsage records with a deployment
type of MJ (Marketing Cloud). RoutingOverride indicates how
messages are delivered in a unified channel where both the Service
and Marketing applications are connected.
- Possible values are:
-
MJKeywordsOnly—If a
messaging user sends a marketing keyword that is defined in
Journey Builder, Journey Builder handles the message delivery
and response. If a messaging user sends a non-keyword
message, Omni-Channel handles the message delivery and
response.
-
NonSessionMessages—If a
messaging user is engaged in an active Service Cloud
messaging session, Service Cloud handles message delivery and
response. If the user isn’t engaged in an active session,
Journey Builder handles message delivery and response.
- Regardless of the RoutingOverride value, outbound messages are
always handled by Service Cloud if the messaging user is engaged in
an active Service Cloud messaging session. A session is considered
active if its status is not Ended or Error.
|
j