EngagementAttendee

Represents information about an attendee of an engagement. For example, when a customer initiates an engagement interaction by calling a service representative to inquire about an insurance claim, this object stores information about the customer and the service representative. This object is available in API version 55.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

The Manufacturing Cloud permission set license is required to use this object.

Fields

Field	Details
EndDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the engagement with the attendee ends.
EngagementId	Type reference Properties Create, Filter, Group, Sort, Update Description The engagement that’s related to the attendee. This field is a relationship field. Relationship Name Engagement Relationship Type Lookup Refers To EngagementInteraction
ExternalAttendeeId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The external user related to the engagement, such as the customer or partner. This field is a polymorphic relationship field. Relationship Name ExternalAttendee Relationship Type Lookup Refers To Account, Contact, Lead
InternalAttendeeId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The internal user related to the engagement, such as the call center agent. This field is a relationship field. Relationship Name InternalAttendee Relationship Type Lookup Refers To User
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the Engagement Attendee record.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The Salesforce ID of the person who owns this engagement attendee record. This field is a relationship field. Relationship Name Owner Relationship Type Lookup Refers To User
StartDateTime	Type dateTime Properties Create, Filter, Nillable, Sort, Update Description The date and time when the engagement with the attendee starts.

Usage

This object is used in the Verify Customer Identity flow template.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

EngagementAttendeeChangeEvent: Change events are available for the object.
EngagementAttendeeFeed: Feed tracking is available for the object.
EngagementAttendeeHistory: History is available for tracked fields of the object.