ISVforce Guide

Introduction
ISVforce Quick Start
Designing and Building Your App
Packaging and Testing Your App
Passing the Security Review
Publish Your Offering on the AppExchange
Manage Orders
Channel Order App
Channel Order App Objects
Order Types
Order Statuses
Get Started with the Channel Order App
Upgrade the Channel Order App
Manage Orders in the Channel Order App
Channel Order Apex API
Managing Licenses
Provide a Free Trial
Supporting Your AppExchange Customers
Upgrading Your App
Appendices
Glossary
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Order Statuses

After you create an order in the Channel Order App (COA), Salesforce assigns an order status to help you track progress and, if needed, resolve issues. The order status also determines the actions you can perform on an order, like editing or cloning.
Order Status Description Valid Actions
Draft

Order was created, but hasn’t been submitted to Salesforce.

 Edit, clone, delete
Received

Order was submitted to Salesforce and is awaiting review.

You can edit products, license quantities, and pricing on received orders.

 Edit, clone, recall
In Process Order is being processed by Salesforce. Clone
Activated

Order was processed.

If your order includes Force.com licenses, the status remains Activated until the service start date that you specified. After the service start date, the status changes to Provisioned.

Note

 Clone
Provisioned

Order was provisioned in the customer’s org.

The Provisioned status applies only to orders that include Force.com licenses.

Note

 Clone
Error

Order was submitted to Salesforce, but an error prevented processing.

To view the error, go to the order’s detail page. To resubmit your order, first clone it and resolve the issue. Then submit the cloned order to Salesforce.

 Clone