Salesforce Console Integration Toolkit Developer Guide

Introducing the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
Methods for Primary Tabs and Subtabs
Methods for Navigation Tabs
Methods for Computer-Telephony Integration (CTI)
fireOnCallBegin()
fireOnCallEnd()
fireOnCallLogSaved()
getCallAttachedData()
getCallObjectIds()
onCallBegin()
onCallEnd()
onCallLogSaved()
onSendCTIMessage()
sendCTIMessage()
setCallAttachedData()
setCallObjectIds()
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Console Events
Methods for Live Agent
Methods for Omni-Channel
Glossary
PDF

Newer Version Available

This content describes an older version of this product. View Latest

onCallLogSaved()

Registers a function that is fired when an interaction log saves a call log. Use to get information or send information between an interaction log and a custom console component. This method is only available in API version 31.0 or later.

Syntax

Arguments

Name Type Description
eventHandler function For a standard interaction log, eventHandler is a function that is executed when a call log is saved. For a custom interaction log, eventHandler is a function that is executed when the fireOnCallLogSaved API is called in your Visualforce page.

Sample Code–Visualforce

Response

This method is asynchronous, so it returns its response in an object in a callback method. The response object contains the following field:
Name Type Description
id string Call log object ID that was saved.