Salesforce Voice Authentication When Using InvokeSalesforceRestApiFunction

OAuth is required if you want to use the InvokeSalesforceRestApiFunction Lambda function. If you need to set up or modify the OAuth, refer to these instructions.

OAuth is required if you want to perform Salesforce REST API calls to create, update, or query records in any of your contact flows.

• Set Up OAuth in Your Salesforce Voice External Client App

  In an external client app, configurations are divided between settings and policies for each plugin. To add an external client app plugin, enable the plugin and configure the settings.

• Set Up OAuth in the AWS Lambda Function

  These instructions describe how to set up OAuth on your Amazon Connect instance.

• Test OAuth with Salesforce Voice Lambda Function

  To test that you have OAuth set up for the InvokeSalesforceRestApiFunction Lambda function, create a test event.

See Also

• Salesforce Help: Create a Private Key and Self-Signed Digital Certificate
• InvokeSalesforceRestApiFunction Lambda Function