Verify that Contact Lens in Amazon Connect is Enabled

Contact Lens must be enabled to transcribe calls. To verify that Contact Lens is enabled, you must have AWS IAM permissions with the ability to view Contact Lens details in Amazon Connect.

Ease of ImplementationEasy
Estimated Time to Implement10 minutes
  1. From the AWS Management Console, select Amazon Connect | Analytics tools.
  2. Verify that Enable Contact Lens is enabled (selected).
  3. Click Save.