Business Process Feedback DMO

In Customer Lifecycle Map, once a stage is created a survey and the specific question in the survey (CSAT/NPS) should be added to the stage. The details of the survey (Eg: CSAT_001) are stored in CustomerProcessFeedback.

Object API Name: BusinessProcessFeedback_std__dlm
Category: Unassigned
Availability: Available in 262 and later versions
Primary Key Field: Id

• CustomerProcessDefinitionId has a FOREIGNKEY relationship with the Business Process Definition DMO Id field.

• ActionName
• ActionParamText
• ActionType
• cdp_sys_record_currency
• CustomerProcessDefinitionId
• DataSourceId
• DataSourceObjectId
• Id
• InternalOrganizationId
• KQ_CustomerProcessDefinitionId
• KQ_Id
• ProcessFeedbackName

• Field API Name: ActionName__c
• Data Type: TEXT
• Description: Name of the feedback collection method.

• Field API Name: ActionParamText__c
• Data Type: TEXT
• Description: Additional parameter for the feedback collection method.

• Field API Name: ActionType__c
• Data Type: TEXT
• Description: Method to collect feedback.

• Field API Name: cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: CustomerProcessDefinitionId__c
• Data Type: TEXT
• Description: The ID of the parent business process definition.

• Field API Name: DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this BusinessProcessFeedback record. Maximum size is 15 characters.

• Field API Name: InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: KQ_CustomerProcessDefinitionId__c
• Data Type: TEXT
• Description: Key Qualifier system field for CustomerProcessDefinitionId

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

• Field API Name: ProcessFeedbackName__c
• Data Type: TEXT
• Description: The name of the business process feedback.