Contact Request DMO

The ContactRequest entity stores information for customers who want to contact them back.

Object API Name: ContactRequest_std__dlm
Category: Unassigned
Availability: Available in 260 and later versions
Primary Key Field: Id

• cdp_sys_record_currency
• ContactRequestName
• DataSourceId
• DataSourceObjectId
• Id
• InternalOrganizationId
• IsCallback
• KQ_Id
• PreferredChannel
• PreferredPhone
• RequestDescription
• RequestReason
• Status
• WhatId
• WhatObject
• WhoId
• WhoObject

• Field API Name: cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: ContactRequestName__c
• Data Type: TEXT
• Description: An auto-generated string or number assigned to the contact request.

• Field API Name: DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: Id__c
• Data Type: TEXT
• Description: Primary Key

• Field API Name: InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: IsCallback__c
• Data Type: BOOLEAN
• Description: Indicated whether this is a callback requested by customer or not

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

• Field API Name: PreferredChannel__c
• Data Type: TEXT
• Description: Specifies the Preferred Channel. Example values include Phone

• Field API Name: PreferredPhone__c
• Data Type: TEXT
• Description: Phone number to contact the customer at

• Field API Name: RequestDescription__c
• Data Type: TEXT
• Description: Description of contact request reason

• Field API Name: RequestReason__c
• Data Type: TEXT
• Description: Specifies the Request Reason. Example values include Account, Billing, Case

• Field API Name: Status__c
• Data Type: TEXT
• Description: Specifies the Request Status. Example values include New, Attempted, Contacted

• Field API Name: WhatId__c
• Data Type: TEXT
• Description: What the contact request is for

• Field API Name: WhatObject__c
• Data Type: TEXT
• Description: The related record’s object associated with the contact request.

• Field API Name: WhoId__c
• Data Type: TEXT
• Description: Who is this contact request from

• Field API Name: WhoObject__c
• Data Type: TEXT
• Description: The requestor record’s object associated with the contact request.