View AgentExchange Checkout Subscription Payments That Require Customer Authorization

If a Checkout subscription payment can’t be processed because it requires customer authorization, Stripe marks the payment as failed. View these payments in the Stripe dashboard to see transaction details, including customer contact information. You can use this information to follow up with the customer and provide instructions for authorizing the payment on AgentExchange.

  1. Log in to Stripe.

  2. From your Stripe dashboard, click Payments.

  3. Configure the payment filters as follows.

    FilterValue
    StatusIncomplete

  4. Click Done.

  5. Click a payment to view details about the transaction.