Case

Represents a case, which is a customer issue or problem.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see Case in the Object Reference for the Salesforce Platform and Work.com Developer Guide.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
AccountId	Account ID	reference		18
CaseNumber	Case Number	string		30
ClosedDate	Closed Date	datetime
Comments	Internal Comments	textarea		4000
ContactEmail	Contact Email	email		80
ContactFax	Contact Fax	phone		40
ContactId	Contact ID	reference		18
ContactMobile	Contact Mobile	phone		40
ContactPhone	Contact Phone	phone		40
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
CurrencyIsoCode	Case Currency	picklist		3
Description	Description	textarea		32000
Id	Case ID	id		18
IsClosed	Closed	boolean
IsDeleted	Deleted	boolean
IsEscalated	Escalated	boolean
Issue__c	Issue	textarea		32768
Language	Language	picklist		40
LastModifiedById	Last Modified By ID	reference		18
LastModifiedDate	Last Modified Date	datetime
LastReferencedDate	Last Referenced Date	datetime
LastViewedDate	Last Viewed Date	datetime
MasterRecordId	Master Record ID	reference		18
Origin	Case Origin	picklist		255
OwnerId	Owner ID	reference		18
ParentId	Parent Case ID	reference		18
Priority	Priority	picklist		255
Reason	Case Reason	picklist		255
Resolution__c	Resolution	textarea		32768
SourceId	Case Source ID	reference		18
Status	Status	picklist		255
Subject	Subject	string		255
Summary__c	Summary	textarea		32768
SuppliedCompany	Company	string		80
SuppliedEmail	Email Address	email		80
SuppliedName	Name	string		80
SuppliedPhone	Phone	string		40
SystemModstamp	System Modstamp	datetime
Type	Case Type	picklist		255

Feed tracking for Case.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see StandardObjectNameFeed in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
BestCommentId	Best Comment ID	reference		18
Body	Body	textarea		10000
CommentCount	Comment Count	int	9
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
Id	Feed Item ID	id		18
InsertedById	InsertedBy ID	reference		18
IsDeleted	Deleted	boolean
IsRichText	Is Rich Text	boolean
LastModifiedDate	Last Modified Date	datetime
LikeCount	Like Count	int	9
LinkUrl	Link URL	url		1000
NetworkScope	Network Scope	picklist		40
ParentId	Parent ID	reference		18
RelatedRecordId	Related Record ID	reference		18
SystemModstamp	System Modstamp	datetime
Title	Title	string		255
Type	Feed Item Type	picklist		40
Visibility	Visibility	picklist		40

Represents historical information about changes that have been made to the associated Case.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see CaseHistory in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
CaseId	Case ID	reference		18
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
DataType	Datatype	picklist		40
Field	Changed Field	picklist		255
Id	Case History ID	id		18
IsDeleted	Deleted	boolean
NewValue	New Value	anyType		255
OldValue	Old Value	anyType		255

Represents a sharing entry on a Case.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see CaseShare in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
CaseAccessLevel	Case Access	picklist		40
CaseId	Case ID	reference		18
Id	Case Share ID	id		18
IsDeleted	Deleted	boolean
LastModifiedById	Last Modified By ID	reference		18
LastModifiedDate	Last Modified Date	datetime
RowCause	Row Cause	picklist		40
UserOrGroupId	User/Group ID	reference		18