Recall an Order

If you don’t want Salesforce to process an order that you submitted, recall it. After you recall an order, it becomes read-only, and you can’t edit or resubmit it. In most cases, you can recall an order within 2 hours of submitting it to Salesforce. Near the end of the month, the window for recalling an order is 30 minutes.

User Permissions Needed
To recall orders:COA User

OR

COA Admin User

If the recall action isn’t available, the window for recalling the order has elapsed.

  1. Log in to the org where the COA is installed.

  2. Open the App Launcher, and click Partner Order.

  3. On the Service Orders tab, find the order that you want to recall.

    If you can’t find the order, verify that you selected the correct list view.

  4. In the Custom Actions column, click Recall.

  5. Confirm that you want to recall the order, and click Continue.