Cancel an AgentExchange Checkout Subscription
If your customer wants to end a subscription before its renewal date, you can share self-service steps for canceling the subscription on AgentExchange. The cancellation takes effect at the end of the contract term. If the subscription was just purchased, advise your customer to wait a few hours before canceling so that the initial purchase completes. Waiting ensures that the renewal is canceled, not the initial purchase.
| User Permissions Needed | |
|---|---|
| To manage AgentExchange subscriptions: | Manage Billing |
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Log in to AgentExchange.
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From the user profile menu, click My Installs & Subscriptions.
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Find the subscription that you want to cancel.
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From the dropdown list, select Manage Subscription.
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Click End Subscription, and then confirm the cancellation.
See Also