EngagementTopic

Represents information about the topics discussed by a customer and other attendees during an engagement. For example, when a customer initiates an engagement interaction by calling a service representative to inquire about an insurance claim, the topic of the engagement is Claim. This object is available in API version 55.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see EngagementTopic in the Agentforce Health Developer Guide, Industries Common Resources Developer Guide, and Manufacturing Cloud Developer Guide.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
EngagementId	Engagement ID	reference		18
Id	Engagement Topic ID	id		18
InteractionSummary	Interaction Summary	string		765
IsDeleted	Deleted	boolean
LastModifiedById	Last Modified By ID	reference		18
LastModifiedDate	Last Modified Date	datetime
LastReferencedDate	Last Referenced Date	datetime
LastViewedDate	Last Viewed Date	datetime
Name	Name	string		255
OwnerId	Owner ID	reference		18
ParentTopicId	Engagement Topic ID	reference		18
ProcessFailureReason	Process Failure Reason	picklist		255
ProcessName	Process Name	string		255
ProcessStatus	Process Status	picklist		255
ProcessType	Process Type	picklist		40
RelatedPersonId	RelatedPerson ID	reference		18
SystemModstamp	System Modstamp	datetime
TopicId	Topic ID	reference		18

Feed tracking for EngagementTopic.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see StandardObjectNameFeed in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
BestCommentId	Best Comment ID	reference		18
Body	Body	textarea		10000
CommentCount	Comment Count	int	9
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
Id	Feed Item ID	id		18
InsertedById	InsertedBy ID	reference		18
IsDeleted	Deleted	boolean
IsRichText	Is Rich Text	boolean
LastModifiedDate	Last Modified Date	datetime
LikeCount	Like Count	int	9
LinkUrl	Link URL	url		1000
NetworkScope	Network Scope	picklist		40
ParentId	Parent ID	reference		18
RelatedRecordId	Related Record ID	reference		18
SystemModstamp	System Modstamp	datetime
Title	Title	string		255
Type	Feed Item Type	picklist		40
Visibility	Visibility	picklist		40

History for tracked fields of EngagementTopic.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see StandardObjectNameHistory in the Object Reference for the Salesforce Platform.

Field Name	Field Label	Type	Digits	Length	Precision	Scale
CreatedById	Created By ID	reference		18
CreatedDate	Created Date	datetime
DataType	Datatype	picklist		40
EngagementTopicId	Engagement Topic ID	reference		18
Field	Changed Field	picklist		255
Id	Engagement Topic History ID	id		18
IsDeleted	Deleted	boolean
NewValue	New Value	anyType		255
OldValue	Old Value	anyType		255