Service Order Detail

Represents an instance of a product on a service order.

Field names are prefixed with CHANNEL_ORDERS__ unless otherwise noted.

When you submit an order with the Channel Order App API, include the following fields.

  • Name: Application__c
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort
  • Description: Name of the app associated with the product.
  • Name: pc_Billing_Frequency__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: How often the customer is billed per year. This value must match your Salesforce contract, unless you’ve been granted override permissions.
  • Name: pc_Cancellation_Terms__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Number of days the customer has to cancel the contract. This value must match your Salesforce contract, unless you’ve been granted override permissions.
  • Name: pc_Contract_Auto_Renew__c
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Whether the contract automatically renews at the end of the term. Possible values are Yes and No. This value must match your Salesforce contract, unless you’ve been granted override permissions.
  • Name: pc_Contract_Length__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Length of the contract in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.
  • Name: Currency__c
  • Type: string
  • Properties: Filter, Nillable, Sort
  • Description: The default contract currency from the contract terms associated with this order. Read-only.
  • Name: Customer_Price_Per_Month__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Price per unit per month. This field is required for PNR products.
  • Name: pc_Fixed_Price__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Fixed price of the product at the time the order was created. This field must be explicitly set when using the API.
  • Name: pc_Partner_Contract_Term__c
  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Lookup to the related contract terms record.
  • Name: pc_PNR__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Percent net revenue of the product at the time the order was created. This field must be explicitly set when using the API.
  • Name: pc_Pricing_Type__c
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Pricing model of the product. Possible values are Fixed and PNR. This field must be explicitly set when using the API.
  • Name: Product_Name__c
  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Lookup to the related product catalog record.
  • Name: pc_Product_ID__c
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: ID of the product. This field must be explicitly set when using the API.
  • Name: pc_Renewal_Terms__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Renewal term in months. This value must match your Salesforce contract, unless you’ve been granted override permissions.
  • Name: Partner_Order__c
  • Type: reference
  • Properties: Create, Filter, Group, Sort
  • Description: Lookup to the related service order record.
  • Name: Product_Line_Description__c
  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: Contains additional invoice details for the product or order. This field is optional.
  • Name: Quantity__c
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: Number of product catalogs on the service order.