Create and Schedule Custom Recommendations with Audiences

Community managers (users with the Create and Set Up Communities or Manage Communities permission) can access, create, and delete audiences, definitions, and schedules for community recommendations. Users with the Modify All Data permission can also access, create, and delete recommendation audiences, recommendation definitions, and scheduled recommendations.

These recommendations appear by default on the Customer Service (Napili) template. Specifically, on the community home and question detail pages and in the feed in communities in the Salesforce1 mobile browser app. They also appear anywhere community managers add recommendations using Community Builder in communities using the Summer ’15 or later version of the Customer Service (Napili) template.

Step 1: Define the Custom Recommendation

Resource

/connect/communities/communityId/recommendation-definitions

HTTP method

POST

Request body

Recommendation Definition Input

Request body example

1{
2   "name":"Corporate Training Project",
3   "title":"Want to learn more about the Corporate Training Project?",
4   "explanation":"Click this link to learn more!",
5   "actionUrl":"https://www.example.com",
6   "actionUrlName":"Launch"
7}

Response body

Recommendation Definition

Step 2: Add an Image to the Custom Recommendation

This example adds an image file that has been uploaded to Salesforce. To upload a new image file, see Uploading Binary Files.

Resource

/connect/recommendation-definitions/recommendationDefinitionId/photo

Use the recommendationDefinitionId returned in the Recommendation Definition response body in Step 1.

HTTP method

PUT

Request body

Photo Input

Request body example

1{
2   "cropSize" : "120",
3   "cropX" : "0",
4   "cropY" : "0",
5   "fileId" : "069D00000001IOh"
6}

Response body

Photo

Step 3: Create a Recommendation Audience

Resource

/connect/communities/communityId/recommendation-audiences

HTTP method

POST

Request body

Recommendation Audience Input

Request body example

1{
2   "name" : "Custom App Users"
3}

Response body

Recommendation Audience

Step 4: Add Members to the Recommendation Audience

Resource

/connect/communities/communityId/recommendation-audiences/recommendationAudienceId

Use the recommendationAudienceId returned in the Recommendation Audience response body in Step 3.

HTTP method

PATCH

Request body

Recommendation Audience Input

In this example, this Recommendation Audience Input request body includes a criteria property that is a Custom List Audience Criteria Input request body. The Custom List Audience Criteria Input request body includes a members property that is a User ID Collection Input request body.

Request body example

1{ 
2   "criteria" : {
3      "memberOperationType" : "Add",
4      "members" : {
5         "userIds" : [
6            "005B0000000Ge16",
7            "005D0000001GpHp"
8            ]
9         },
10      "type" : "CustomList"
11   }
12}

Response body

Recommendation Audience

Step 5: Schedule the Custom Recommendation with the Audience

Resource

/connect/communities/communityId/scheduled-recommendations

HTTP method

POST

Request body

Scheduled Recommendation Input

Request body example

1{
2   "recommendationDefinitionId" : "0RDD00000004CEhOAM",
3   "recommendationAudienceId":"02JD00000008SfdMAE"
4}

Response body

Scheduled Recommendation