Security Implementation Guide

Salesforce Security Implementation Guide
Security Overview
User Authentication
Passwords
Single Sign-on Overview
My Domain
Identity Providers
Network-Based Security
Session Security
Custom Login Flows
Configure User Authentication
Setting Login Restrictions
Set Password Policies
Expire Passwords for Your Users
Set Trusted IP Ranges for Your Organization
Modify Session Security Settings
Create a Login Flow
Connect a Login Flow to a Profile
Salesforce Two-Factor Authentication
Set Two-Factor Authentication Login Requirements
Set Two-Factor Authentication Requirements for API Access
Connect a One-Time Password Generator App or Device
Remove or Reset a User’s One-Time Password Generator App
Enabling Single Sign-On
Connected Apps
Desktop Client Access
User Authorization
Data Sharing Tools
Monitoring Your Organization's Security
Platform Encryption
Security Tips for Apex and Visualforce Development
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Remove or Reset a User’s One-Time Password Generator App

Only one mobile app that generates one-time passwords can be connected to a user’s account. If the user loses access to the app, such as when the user replaces or loses a mobile device, the app must be disconnected from the user’s account. Then a new app can be connected, if desired.
Available in: Both Salesforce Classic and Lightning Experience
Available in: All Editions

Users and Salesforce admins can remove the user’s existing configuration.

On the user’s Advanced User Details page, find App Registration: One-Time Password Generator and click Disconnect.

If a user loses the authenticator or needs to reconfigure it, the Admin can remove the existing configuration. Salesforce prompts the user to associate a new authenticator the next time the user logs in.

  1. From Setup, enter Users in the Quick Find box, then select Users.
  2. Click on the user’s name.
  3. On the user’s detail page, click Remove next to the App Registration: One-Time Password Generator field.